Payment Policy
At AVELOR, we aim to provide a simple, secure, and transparent checkout experience. This policy explains the payment methods available when placing an order on avelor-footwear.com.
Accepted Payment Methods
AVELOR accepts the payment methods displayed at checkout. Depending on availability, these may include:
- Visa
- Mastercard
- American Express
- Eligible debit cards
- Other payment methods displayed at checkout
Available payment methods may vary depending on your location and checkout eligibility. Please refer to the checkout page for the payment options available for your order.
Payment Processing and Security
AVELOR uses Shopify to operate its online store and Shopify Payments to process eligible payment transactions.
Payments are processed through Shopify Payments in accordance with its applicable payment processing and security procedures. Payment information is transmitted through secure connections designed to help protect your personal and financial information.
AVELOR does not store full payment card numbers on its own servers. Your card issuer or payment provider may require additional authentication or verification before authorizing a transaction.
Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details.
A separate shipping confirmation will be sent when your order has been dispatched, where applicable.
If you do not receive an order confirmation, please check your spam or junk folder. If you still cannot locate it, contact our customer support team for assistance.
Prices and Currency
Product prices and the applicable currency are displayed on our website and during checkout. Please review your order summary before completing your purchase.
There are no hidden charges at checkout. We offer free delivery worldwide, and this will be reflected clearly before payment is finalised.
In the event of a pricing error, we reserve the right to cancel the order and issue a full refund. If this occurs, we will inform you promptly and transparently.
Declined Payments and Order Verification
If your payment is declined, please verify your payment details or contact your bank or card issuer. You may also try another payment method available at checkout.
To help protect customers and prevent unauthorized transactions, AVELOR may conduct reasonable payment verification and fraud-prevention checks before fulfilling an order.
If additional verification is required, we may contact you using the information provided with your order. If an order cannot be verified or a payment security concern arises, we may delay or cancel the order. If payment has already been collected for a cancelled order, a refund will be issued.
Refunds and Payment Issues
If you have a question about a payment, an unexpected charge, or an order, please contact our customer support team so we can investigate.
For information about return eligibility, return conditions, and refunds, please refer to our Refund Policy.
If you believe a payment was unauthorized, please contact your bank or card issuer promptly.
Contact Information
For payment-related questions, please contact us using the details below.
Store Name: AVELOR
Legal Business Name: DKX LLC
Company Registration Number: 2024-001458582
Business Address: 4302 S Claiborne Ave, New Orleans, LA 70125, USA
Email: support@avelor-footwear.com
Phone: +1 307 209 9266
Our customer support team aims to respond within 24-48 hours on business days.
Thank you for shopping with AVELOR.